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Skeptical about
buying hardwood flooring over the internet? Read these testimonials
below that past customers have provided us regarding their
Huron Hardwood Floors purchasing experience:
Joe Wilkinson July 29, 2007
Patrick Erger March 6, 2007
Ron B. March 5, 2007
Mike & Michelle Kelliher December 18, 2006
Ken Bittner November 3, 2006
Bev Harrison October 24, 2006
Neal Bundo January 31, 2006
Jason Howard
Preston Williamson
Kristi Petersen
Roger Lehmann
Ed Lurie
Charlie Seay
Lorelei and Richard Rollings
Sheila L. Johnson
Cindy McCarthy & Tim Richardson
Nina Lee
John Martin
Joe Slavin
GySgt. Steve H. Lewis II
Vanessa Sanson
Allacen Rathbun
Rodney Petersen
Ali Adibi
July 29, 2007
Hi Tom,
Well, you sure were right about the lengths of the Jatoba.
The installer said they were perfect as he started the job. He said you don't
want longer boards because they warp sometimes. He said the lengths were just right.
He does upscale houses much larger than mine. He spent 5 working days for my 1900
or so square feet.
Both my daughter Becky and Ken, my neighbor, saw the job in process. My daughter said
the floor was more beautiful because of the varying wood grains than it would have been
with longer boards. Its more like a quilt that way. She's in Art school, so beauty is
her specialty. Ken listened to the story about my almost returning the wood to you and
he said I would have been crazy to send it back. He just finished re-doing his own house
and he's an appraiser, so he is knowlegeable and sensitive to finish quality.
Our designer is coming from Irvine (Southern California, we are in the SF Bay area) on
Wednesday to complete our color schemes. I can't wait to see her face when she walks
in the door.
We didn't use the very shortest boards except as necessary. The installer top-nailed
some of them to the subfloor to use as locators. We did not do the living room, it will
be carpeted, I think that was the right decision.
Here are some photos. I have many, many more. I can't wait to get furniture and rugs
into the house, it will get better and better.
Thanks VERY much for your help and patience. You clearly know the product and how to
deal with semi-informed customers.
Joe Wilkinson (California)
March 6, 2007
Hi Tom,
Just sent you a Bc of an e-mail to a friend who is looking for flooring
Brett. Attached are photos of the cabin flooring that we purchased
and installed. It turned out great. If you could find us three more
boxes of the material, it would be greatly appreciated.
(click thumbnail for an enlarged view)
Thanks,
Patrick
Montana
March 5, 2007
Hello Tom we just finished putting in your floors they look GREAT!
Not one bad board and everything went perfect.
Once again your product was perfect and thank-you for all of your assistance
with the whole process.
Ron B.
Tecumseh, Ontario
December 18, 2006
Hi Tom,
We received our shipment from you today, It is exactly what we wanted.
It looks great. We set up one box on the floor to see what it is going
to look like and are very pleased. As this was our first major purchase
from the internet we were a little aprehensive. We can't thank you enough
for your patience and understanding over and above the money that you saved
us. I will send you another e-mail with pictures once it is installed. We
will definately reccomend you to everyone we know. Thanks again for
everything and we will send you an update. Please feel free to put this
message on your website along with the next one once it is installed.
Regards,
Mike & Michelle Kelliher
November 3, 2006
Tom Gilly,
Recently myself and my wife Margie installed 480 sq. ft of 4" Hardwood Maple.
After some sweat equity we could not be any happier with the product/results!
I guess there is not much else to say. Let the pictures do the talkin'!
Ken Bittner
October 24, 2006
Hi Tom
Just a quick note to thank you for getting the flooring to us as quickly
as you could.
The flooring is now installed and looks great! We are really pleased
with the outcome.
Thank You! Bev
January 31, 2006
We purchased
3500 sq’ of
Brazilian Cherry flooring from you a few years back and have
been delighted with the atmosphere
it has given our new home. In the process of installing some
of the appliances one of the contractors scratched the flooring
in several places. The scratches appear to be in the protective
surface of the flooring and not the actual wood. I’m
not sure what the protective surface is made of which is
the reason for this E-Mail. How do I remove these scratches
and
do you have the products I can buy to make these repairs.
I also noticed that you have a floor refinisher product that
rejuvenates the shine on the floor. Should I use this product
on the Brazilian Cherry flooring I have? If I remember correctly
the finish on this flooring is something different from polyurethane. Your advice and recommendations are gratefully appreciated.
PS: we’ll be building another custom home in about
5 years and you can be assured you’ll get to order
for all the flooring. Your service was outstanding on our
last order and we tell everyone interested in flooring about
you.
Thanks Neal G. Bundo
Maryland
To whom it may concern,
I'm
mechanically inclined, but I had never attempted anything
like putting in my own hardwood floor. My wife and I love
the beauty and feel of hardwood, but installation costs were
enormous. I searched all the local retailers, and all the
online stores over a period of 2 months. Finally, I found
HuronHardwoodFloors.com.
I was impressed right from the beginning. I ordered some
samples and they were delivered in less than a week. A representative
called shortly thereafter to confirm receipt of the samples
and answered all my questions. The quality of the samples
was extraordinary, the service was exceptional, and the price
was better than anything I had seen anywhere.
About
a month later I ordered our new maple floor. The wood was
delivered right to my door on-time and without problems. Even
the truck driver was a nice guy. I installed the floor myself
with some advice from the Huron Hardwood Floors website, and
I couldn't be happier.
Everyone that enters our home comments on the beauty of our
Huron Hardwood floor. Since then, several of my friends and
family have ordered from Huron Hardwood Floors with similar
results.
We are customers for life- Thanks guys!
- Jason Howard
Tom and Brad,
I
worked with both of you last fall to get some natural maple.
Awesome! I love the floor. It is exactly what we wanted and
I had fun laying it. The finish is great! Two of my brother-in-laws
are calling you to order samples. Geoff Carlson is one of
them and Michael Jewell the other. I told them how great your
prices are and they saw the product first hand. Hopefully
they will be buying pretty soon.
Thanks again for the help.
- Preston Williamson
Good Morning & Happy Saturday to
all of you at Huron Hardwood Floors in
Canada!
This
is Kristi down in Winona MN sending a note...
Today we finish the bedrooms. Next weekend will be the living
room and then we will be done. THE FLOOR IS BEAUTIFUL!!!!!
I am very pleased with the true to sample colors and finish.
Thanks guys!
Have a wonderful week!!
- Kristi Petersen
Sales Dept,
Yesterday I requested four hardwood floor samples via your
internet site and to my surprise I received the samples this
morning. I am very impressed at how quickly you responded
to my request...not too many companies have that type of customer
service.
I will be reviewing the samples with my wife as we going
through the planning stage for our remodeling. I will be back
in contact as soon as we decide which color will be best.
Keep up your good customer service as it will earn you business.
Regards,
- Roger Lehmann
Hi Brad,
I'd
like to say that every aspect of dealing with Huronhardwoodfloors.com
has been excellent. Obtaining samples was fast, easy &
painless through your excellent website. You have the best
products that I have seen in quality, consistency, & finish.
Your customer service has always been top notch. Even the
president, Tom G., took the time to discuss details and installation
fine points with me. I'd recommend your company to anyone
who wants the best in Hardwood
flooring.
Best regards,
- Ed Lurie
Greetings,
We will be buying our flooring from you. The service we received
from you on the free samples was GREAT!. I still can't scratch
the surface of any of the samples with the steel-wool you
sent.
Thank you very much for your help. Keep up the good work.
- Charlie Seay
I
am writing to thank-you for our wonderful hardwood floor and
your follow-up service...
My husband and I deliberated about what type of flooring
to put into our house when we renovated. With a young and
very active toddler and a maniacal house dog and cat, we wanted
something that would stand up to all the wear and tear, but
not an unforgiving surface like ceramic.
We
were dubious that any hardwood could stand up in our household,
but we are so pleased with our Maple flooring from Huron Hardwood!
Between our son running around with toys and food and our
dog chasing the cat all over the house there is a lot of stress
on the floor, but our hardwood is standing up to it wonderfully!
And it is so easy to clean - we just Swiffer or vacuum as
needed and damp mop every two weeks and it looks great and
is germ, dust and smell free!
We heartily recommend hardwood to anyone looking for a better
alternative to carpet, tile, vinyl and laminate.
Thanks a bunch!
- Lorelei and Richard Rollings
Dear Huron Hardwood,
I just wanted to write to say thank you for the great hardwood
flooring that we purchased from your company. It is incredible!
Our family has been building our own house for the past year
(myself, my husband and our three children). We have done
a lot of the work ourselves. What work we did contract out
came with varied levels of quality service. We found that
dealing with Huron Hardwood was a very pleasurable experience
that ended up with receiving a terrific product. The sales
people were so helpful and the product was delivered on time
just as promised.
We are now in the process of laying 3,300 square ft of beautiful
white oak hardwood flooring. I cannot believe how little waste
there has been. This is our first time laying pre-finished
hardwood flooring and people are amazed at how great it looks.
They can't believe the terrific price we got.
Again, thank you for the great product and for making the
finishing touches on our home so beautiful.
Sincerely,
- Sheila L. Johnson
Dear Huron Hardwood Floors,
When we began a complete renovation of our home several years
ago, we dreamed of installing beautiful hardwood floors. We
wanted wood since we both suffer from allergies, and we liked
the fact that wood was a natural, renewable research. Wood
was a great choice for our decorating theme-an eclectic and
personal mix of northwoods and antique-but would adapt to
other styles easily and add to the value of our home.
We searched in several local stores and mills, but the cost
was prohibitive for our budget, so we thought our dream would
never become a reality and we would settle for less than the
best. My husband started internet shopping, and I'll admit-I
was nervous! Then he told me that the company he chose was
from Canada, and I was more nervous!
My husband talked with a representative of Huron Hardwoods
named Brad and we soon received free samples in the mail.
All of his questions were answered thoroughly, and the reps
were always available by telephone or email. The website provided
me with links for great info on easy care cleaning. I was
also able to find information on decorating, placement and
type of rugs, and care of the floor, while my husband found
links for installation tips.
We decided on maple flooring, a renewable North American
resource, which was an important decision for us since we
are concerned for our environment. We wanted wood with some
"character" to avoid the "gymnasium" look,
and Brad helped us a great deal with our selection of grade
for this purpose. We had the option of picking up the flooring
or having it shipped via freight. We chose the freight and
were able to be notified in advance of its arrival. The flooring
arrived in excellent condition.
My husband prides himself on being thrifty, and we saved
a considerable amount on the floor. It is the perfect option
for the sub-floor heating system we've installed. Our purchase
was easy, delivery was quick, and the quality of our floor
was superb. And I can relax about our purchase-we chose the
healthiest floor for a family with two youngsters as well
as the floor which is healthiest for our environment.
We are so pleased with our Huron Hardwood Floor! "Thank
You" for helping to make our dream come true!
Warm regards,
- Cindy McCarthy & Tim Richardson
Dear
Brad:
I wanted to write to you and thank you for the excellent
product and service you provided my husband and I. We are
very happy with the beautiful santos mahogany floors! The
quality, thickness, and consistency of the grain just blew
us away!
We also wanted to let you know how happy we were from day
one! We were hesitant about doing business over the internet
but after we called your company we were assured with your
guarantee and that a sample was on its way for us to see and
feel the quality of your products. To our surprise the samples
arrived in two days and we were able to place our order quickly
due to the value and quality of your products!
We took delivery and were pleasantly surprised that the quality
was better than we could have hoped for!
Thank you again for providing a wonderful product for our
home!
Sincerely yours,
- Nina Lee
Guys,
The flooring material was great. Out of 1,000 sq feet, roughly
1800 pieces of wood, I only found 3 warped boards. Incredible
quality control.
It looks so good that several of my neighbors now want to
do the same thing.
It's a bit of a risk, buying $5,000 worth of material sight
unseen over the internet but your friendly service and quality
materials made the experience enjoyable.
Thanks,
- John Martin
My order arrived on time and the driver was prompt and courteous.
I have
installed the floor and am very please with the quality of
product that
I received and have recommended your company to two folks
who are
interested in replacing their floor.
The person I spoke with during my ordering process could
not have been
more helpful.
Thank you,
- Joe Slavin
Gents/ladies,
I have just finished installing 1200sf of your rustic hard
maple from the Heritage Collection and I am very pleased!
Your company delivered my flooring on the date you said you
would (only four days after I ordered it!)and the driver actually
backed up right to my barn so that I wouldn't have to walk
as far with the cartons. Also, I only came up with about 50
sq. ft. of waste out of the 1200 sq. ft. I ordered! Your quality
control is doing a great job!
Having never put in hardwood flooring before, I downloaded
your handy guide and used it for the install. Using it, I
was able to complete all 1200 sq. ft. working by myself in
just six days. All while my wife and three children were going
about normal daily life around me.
Another point to consider is that I shopped around and found
that I saved almost $600 with Huron Hardwood Floors.com over
any other company. I looked for about 18 months online and
around town before deciding on buying
from Huron and boy am I glad! I will definitely spread the
word about your company amongst my friends and family.
Thanks again!
Very respectfully,
- GySgt. Steve H. Lewis II
I would just like to thank Huron Hardwood Floors for their
fast devilery and wonderful service. I really enjoyed the
website and I look forward to ordering from the company. I
will be sure to tell people that I know about the great service.
Thank you very much.
-Vanessa Sanson
Hi,
We got our new floor installed and I can't tell you how much
I love it and your company! Our salesperson was Brad and if
he ever had a skeptical, insecure customer, it was me! As
a real estate broker and sales manager, I know how difficult
some people can be, especially when you are dealing with a
hands on type of person- Me! And here I was buying something
I could neither see nor touch! Very hard yet Brad was nothing
less than patient, kind and understanding every time we spoke,
and believe me, I called A LOT!
Brad was so much more knowledgeable about hadwood flooring
than any of the other numerous salespersons I spoke to. As
a matter of fact, a friend of ours has had his hardwood floor
torn up three times due to buckling and warping. Our installer
said the underlayment Brad suggested was the best he had ever
seen. Despite the fact that we live near the beach in southern
Jersey- a very wet area- our floors look beautiful; Worthy
of oohs and aahs from every visitor.
Thank you Huron and Thank you Brad for making our dream for
our home real at a price we still can't believe! You guys
are the greatest!
- Allacen Rathbun
The pictures say it all. It was like Christmas every time we opened a box. Nearly 700 sq. ft. of Heritage Birch Installed. Superior product at a great price. Getting ready for the next project!
Thanks,
- Rodney Petersen
(click thumbnail for an enlarged view)
I thank you very much for your exellent product and service. Brad, Larry, and the driver, thank you for your wonderful services. My 800 sq. ft. of Natural Birch is installed and is so beautiful.
Thanks again and I will keep in touch for my next project.
- Ali Adibi
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