FAQ

Your prices seem too low for quality hardwood. Is there something I should know?

Yes, you've found the best place on the internet to purchase pre-finished quality hardwood flooring.

Huron Hardwood Floors is not a middle man. We direct the manufacturing of our own exclusive hardwood collections and that means higher quality at lower prices. Perhaps the most important difference between Huron Hardwood Floors and many other hardwood companies is that we designed our company from the ground up for e-commerce. Our operation is highly efficient and as a result, we avoid the high overhead expenses unavoidable by large retail outlets.

How does your hardwood compare to the hardwood I can find locally?

One of the reasons that we spend thousands of dollars every year to send our free hardwood samples is that we know how important it is for you to see our hardwood. There is a substantial difference between hardwood flooring in both initial wood quality and the way that hardwood is finished. Our Canadian location places us at the junction of the best hardwood forests in the world. We invite your scrutiny because we know that once you see the quality of our pre-finished flooring, you'll understand that Huron Hardwood Flooring is the absolute best combination of quality and value on the internet.

Why should I buy from Canada?

90% of our business comes from satisfied customers across the United States. There are four key reasons why America residents buy from Huron.

1. The exchange rate between the Canadian and American dollar makes buying from Canada highly
    attractive.

2. As a result of NAFTA (North American Free Trade Agreement) U.S. resident do not pay
    duty on hardwood purchased from Canada.

3. Canadian hardwood is regarded by many as the highest quality hardwood in the world. Our
    hardwood forests are extensive and the world class hardiness, grain and color of our many
    hardwood species make for superior hardwood flooring.

4. Huron Hardwood Floors does not collect state taxes.

5. Our helpful and knowledgeable staff are dedicated to making your hardwood flooring purchase
    simple and easy. Our clients like dealing with us because we're fair and friendly. No surprises,
    just good old fashioned customer service.

Your hardwood samples are beautiful but they don't seem to fit together. Is that a reflection of your quality?

Quite the opposite. Your free sample package may contain a variety of different wood species. We have exacting and unique milling specifications for each type of wood. Maple tongue-and-grove may not fit properly with Ash. Oak may not fit snuggly with Mahogany. Of course, it's unlikely you will be creating a floor from different varieties of wood. Regardless of the color, species and width of the pre-finished hardwood you order, your Huron Hardwood floor will fit together perfectly.

Your samples don't have tongue and groove at the ends. Does this mean that your planks are not four sided tongue and groove?

The samples we send out are cut from actual planks. As a result, your samples may not have tongue and groove on all four sides. When you order hardwood from Huron, your shipment will contain quality hardwood planks with tongue and groove on all four sides.

Best Practices for Cleaning and Maintenance

The use of mats to trap dirt at all exterior doors will help lesson the amount of dirt, sand and grit coming in contact with your floors. Use rugs at high traffic stations to reduce wear.

Always use manufacturers' recommended cleaning products, which won't leave a contaminating residue on the floor. Do not use oils, soaps, or wax products to clean your floor.

Most warranties from finish manufacturers and factory-finished wood flooring manufacturers are voided by use of oil soap cleaners.

Wipe up spills immediately with a lightly dampened cloth and follow up with a recommended cleaning product.

For stubborn stains, lightly dampen a soft cloth with a manufacturer's recommended cleaner or a generic hardwood floor cleaner. Apply directly to the stain and repeat as necessary. Never mop your floor with water.

Keep your pet's nails clipped to reduce scratching of the floor. Use protective pads underneath all furniture legs that come in contact with the hardwood floor. Remove shoes with spikes or damaged heels before walking on the floor.

How do I place an order?

We accept orders over the phone or in person.

How long does it take to receive an order?

Your flooring order will typically take 10-14 business days from the time you place your order to the time the flooring actually arrives.

How do I know when the flooring will arrive?

When product leaves our main distribution center the freight company will call you with a delivery day, then the driver will call 24 hours in advance of arrival time.

What are the shipping costs?

Shipping costs will vary based on the weight and destination. Our goal is to provide the best possible rates. We do ship right to your driveway.

Are most products in stock?

Most flooring is in stock at all times. You will be given this information at time of ordering. When back orders become a problem we will inform you.

How do I pay?

We accept Visa, Master Card, wire transfer, money order or check.

Do you carry discontinued products?

From time to time we will have discounted product based on volume needed.

Do I pay tax on my order?

We do not collect your state taxes.

Do you have a return policy?

Yes, any returns are handled on a individual basis. If boxes have not been opened and still have all factory bands in place, returning of product becomes much easier.

Why is waxed paper used?

There are several reasons for the use of the builders waxed paper. This does create a minor moisture barrier between your sub floor, made of soft wood, and your new hardwood. Installation becomes easier as you are not forcing wood on wood. Waxed paper will help in reducing squeaks.

What are the causes of floors squeaking?

Squeaks are normally caused when the sub floor is not properly screwed in place using ring-shank-screws or more commonly known as “deck screws”. If you ensure your sub-floor is properly fastened you should be able to eliminate squeaks.

Which trims do I use and when do I use them?

There are so many different trim pieces available.

Here is a list of the most common trims available from the various major manufactures and where you would use them.

• Floortransitions
  
• T-molding: The t-molding is used in transition areas where the two flooringtypes are of similar height. The two flooring type must be "hardsurface", do not use to transition from hard floors to carpet. The t-molding covers the edge of each floor allowing for a fairly smooth transition.
  
• Reducer: a reducer does just what it says. It is used in doorways or transitions and reduces from the new floor down to floor that are lower. A typical example would be transitioning down from a new laminate flooring or hardwood flooring to a vinyl floor.
  
• Stair nose(overlap): This transition is used on stairs and covers the edge of the step. It sets right over the floor. Stair nose (flush mount): This transition is used on stairs and will have a groove that matches the floor.

What is acclamation?

Your new hardwood flooring needs to acclimate to the new environment, meaning your home. We dry the wood to within 6 to 9% moisture content. When the wood lands at you site it is going to want to expand to the new climate. If you allow 7 days you will have the best practice and methods for installation.